Offers & Discount Terms

1. Who these terms apply to

1.1 These terms apply to promotional offers and discount codes made available by Birmingham Reptiles and Pets Ltd (“we”, “us”, “our”) on our website for purchases by consumers in the United Kingdom.

1.2 Offers are intended for genuine retail customers buying for their own use. They are not for resale, bulk trade purchasing, or automated bulk code use unless we say otherwise in writing.

1.3 By using an offer or discount code at checkout you agree to these terms and to any extra conditions shown with that offer (for example on a product page, banner, email or checkout message).

2. Offers we run

2.1 Unless we publish something different, the only promotional offers on this website are:

• Limited-time offers — percentage (%) off or fixed pound (£) off for a stated period
• Spend-and-save offer — £5 off online orders of £70 or more when you enter code 5OFF70 at checkout (see section 4)

3. Limited-time offers (% off and £ off)

3.1 From time to time we may run short promotions such as a percentage discount or a fixed amount off. Each limited-time offer will state the key details in plain language where the offer is advertised, including as applicable:

• what is discounted (for example sitewide, a category, or named products)
• the discount amount or percentage
• start and end date/time (UK time) or how long the offer lasts
• any minimum spend, maximum discount, or item limits
• whether a code is required or the discount applies automatically
• any important exclusions (for example already-reduced lines, gift cards, or boarding)

4. £5 off £70 spend — code 5OFF70 (ongoing offer)

4.1 Subject to these terms, we offer £5 off qualifying online orders when the eligible merchandise total is £70 or more.

4.2 Eligible items: livestock (live animals), products (equipment and related shop goods), livefood, and full setups sold on this website. Livestock is included in this offer and counts toward the £70 threshold.

4.3 How the £70 is calculated: we use the sum of eligible items in your basket after any other applicable item-level discounts on those eligible items, and before delivery charges. Boarding fees, gift cards or store credit (if offered), shipping/delivery charges, and any product marked as excluded from promotions do not count toward the threshold.

4.4 One £5 reduction per qualifying order. The discount is not redeemable for cash and has no value if your eligible total is under £70.

4.5 You must enter the code at checkout: this offer does not apply automatically. To claim the £5 discount you must manually enter the discount code 5OFF70 in the coupon / promo code field at checkout before you pay. If you do not enter the code, the discount will not be applied — even if your basket is £70 or more.

4.6 Code details: the current code for this offer is 5OFF70. We may change the code by updating this page and/or the on-site offer message. Only the code we currently publish for this offer will work.

4.7 We may pause, change or end this spend-and-save offer on reasonable notice by updating this page and/or the on-site offer message. Changes will not affect orders already accepted and paid for while the offer applied.

5. General rules for all offers

5.1 Availability: offers apply while stocks last and only to products available for online purchase at the time you check out.

5.2 One promotional discount at a time: unless we expressly allow stacking, only one promotional offer or discount code may be used per order. If more than one could apply, we (or the checkout system) will apply the single offer that the system is configured to accept; we are not obliged to combine discounts.

5.3 No transfer: codes and offer entitlements are personal to you for a genuine order and may not be sold, traded or published for mass use without our permission.

5.4 Exclusions (unless an offer expressly says otherwise): boarding services and boarding fees; gift cards or store credit (if offered); shipping/delivery charges; and any product marked as excluded from promotions. Livestock is included in the £5 off £70 spend offer in section 4, but a limited-time offer may still exclude livestock if that offer says so.

5.5 Fair use: we may refuse, cancel or reverse a discount where we reasonably believe there is misuse, fraud, bulk harvesting of codes, self-dealing, pricing errors, or breach of these terms or our Store Policy. If we have already taken payment, we will contact you and may cancel the order and refund you, or ask you to pay the difference, in line with the law.

5.6 Pricing errors: if an offer or price is obviously wrong, we may cancel the affected order or line and refund any amount paid for it. We will not deliberately mislead on price.

5.7 Account and eligibility: some offers may be limited to signed-in members, new customers, or one use per customer/household/payment method. Any such limit will be stated with the offer.

5.8 Currency and tax: prices and discounts are in pounds sterling (GBP) and include VAT where applicable, as shown at checkout.

6. Returns, cancellations and faulty goods

6.1 Nothing in these offer terms affects your statutory rights under the Consumer Rights Act 2015 or other UK consumer law. Faulty or misdescribed goods remain covered by those rights whether or not you used a discount.

6.2 If you cancel or return items and that means your order no longer meets an offer’s conditions (for example the eligible total falls under £70 for the spend-and-save offer), we may adjust the refund so you do not keep a discount you are no longer entitled to. You will not be placed in a worse position than if the offer had never applied to the returned items.

6.3 Perishable goods, livefood and livestock may have different return rules under our Store Policy and applicable law — see that policy and the product information at purchase.

7. How we advertise offers

7.1 We aim to present offers clearly and not to mislead. Material conditions (such as minimum spend, the need to enter a code at checkout, or end dates) will be available before you complete purchase — on the offer message, this page, and/or at checkout.

7.2 “Was” or comparison prices, where used, will reflect a genuine prior selling price in line with UK pricing practice guidance. Percentage or “up to” claims will be achievable on the terms we state.

7.3 This page is the standing terms for the offer types listed in section 2. Individual campaigns may add detail but will not quietly remove protections you have under law.

8. Changes to these terms

8.1 We may update these Offers & Discount Terms from time to time. The latest version will be published on this page with an updated date. For active limited-time campaigns, the conditions shown with that campaign apply for its stated duration.

8.2 This version was published on 1 August 2026 and updates our previous Offers & Discount Terms (including the former Free Shipping Policy page) for promotional terms on this website.

9. Contact

Questions about an offer or these terms: Birmingham Reptiles and Pets Ltd, 274 Slade Road, Erdington, Birmingham B23 7LX · 0121 386 1160 · hello@birminghamreptiles.co.uk · https://www.birminghamreptiles.co.uk/contact

See also our Store Policy (/terms-conditions) and Privacy Policy (/privacy-policy).