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Free Shipping Policy

The following Free Shipping Policy apply to the use of Birmingham Reptiles and Pets Ltd. By accessing this website and placing an order, you are subject to the following Terms and Conditions. Use of Birmingham Reptiles and Pets Ltd is an acceptance in agreement with these Terms and Conditions. Our Free Shipping Terms and Conditions are an addition to our standard Terms and Conditions.


1.1: In acceptance of the Terms and Conditions, you can use all search facilities within Birmingham Reptiles and Pets Ltd and access all products within the site.

1.2: We may revise these terms and conditions by updating this page. You should check this page from time to time to review the then-current terms and conditions for any further updates and changes. Specific provisions of these terms and conditions may be superseded by legal notices or terms located on this website's particular pages.


2.1: When ordering online, you are deemed to place the order through our secure online checkout process. As part of our checkout process, you will be given the opportunity to check your order and correct any errors. This information is also available by logging into your account online using your password and username created on registration.


2.2.: Where free shipping is applicable for orders over £100; the discount code will automatically be provided and applied to your order. However, for our Live Food free shipping for orders over £30, the discount code 'LIVEFOOD2023' must be applied manually.


2.3: We reserve the right to refuse an order if the total amount of Live Food products in the cart does not amount to £30 and a discount code has been applied.

2.4: We reserve the right to refuse an order if the products selected do not meet our size and weight requirements for free shipping. They are as follows: the max item(s) weight cannot exceed 20kg; 61cm length; 46cm x width; 46cm x thickness/depth.

2.5: We may refuse to accept an order:

  • (a) where goods are out of stock or no longer available;

  • (b) where we cannot obtain authorisation for your payment;

  • (c) if there has been a pricing or product description error; or

  • (d) if you do not meet any eligibility criteria set out in our Store Policy.

If you have any enquiries regarding our Store Policy, please contact us.

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